Frequently Asked Questions
Everything you need to know about your Phanteks shopping experience.
What shipping methods do you offer?
We provide standard, expedited, and priority shipping options across the continental US and select international destinations. Shipping costs and delivery times are calculated at checkout based on your location.
What is your return policy?
We offer a 30-day return policy for most items in their original, unopened packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA) before shipping your product back.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and select digital wallets like Apple Pay and Google Pay for a secure checkout process.
Do your products come with a warranty?
Yes, all Phanteks products are covered by a limited manufacturer's warranty. The duration varies by product category, typically ranging from 2 to 5 years for cases and cooling components.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. If you need to modify or cancel your order, please contact us within 1 hour of placement, and we will do our best to accommodate your request.